Below are the answers to many common questions you might have about placing an other with us.
If I have a question about my order how can I contact you? The best way to reach us is to email email@example.com. We will typically get back to you within eight business hours, if not sooner. Our customer service team is available M-Thursday 9-3pm.
How fast will my order ship? This has recently changed as of July 2022. We ship in stock orders Monday to Thursday, except on major US bank holiday's. If your order or part of you order is in stock it will ship within two business days. If any item in your order is not in stock at our primary location, we'll transfer the product from our secondary location and your order will ship in 5-7 days. If you have questions please shoot us an email.
The item I want is out of stock. What should I do? This will happen from time to time. We carry a lot of cigars you can't find at every online cigar store. When you attempt to add an out of stock item to your card you will get a pop up message saying the product is unavailable. The best way to know when it will be back in stock is to sign up for a back in stock reminder on popup. You will receive an automatic email when the product is back in stock.
The product I am wanting to order is a "pre-sale". What does that mean? It means the product is set to arrive to us in the near future, and we are offering our customers an option to buy the product before anyone else can. This means you will typically wait 2-3 weeks to receive your product. We will normally only "pre-sale" a product on new releases which are expected to sell out or have very limited quantities.
I forgot my discount, what can I do? We can't apply a discount to a previous order.
Where do you ship? Currently we ship anywhere in the United States, including APO's and FPO's. We currently are not shipping to any international locations.
What if I need my order ASAP? How can you help me? Please email our customer service and we will be glad to assist, but ultimately it will come down to our stock and how fast you need the order.
How can I check my order status? The best way to track your order is to log into your Cigar Federation Store account. Also, you will receive emails when your order is placed and once it is shipped. Once your order is shipped you will have the tracking number emailed to you. Please note: orders which are drop shipped may not contain tracking numbers. For the latest status, please email us.
What carriers do you use to ship? Typically, we use USPS. Depending on weight your package will either ship First Class or 2/3 Day Priority.
You don't carry the cigars I want. Well, I guess you are SOL :) just kidding. Please email us and we will see if we can get our hands on them.
What should I do if I receive damaged cigars? If this happens please email us. We stand behind the products we sell and will make it right. Please include pictures which show what damage occurred in your email.
Do I have to pay sales tax? Only customers shipping inside the State of Texas will pay sales tax on their order.
My order was canceled. What is going on? The best thing to do is email us at firstname.lastname@example.org. Most likely it something which can be easily resolved. Please note we have the right to refuse service to anyone.
What is your return policy? Our return policy is outlined here.
What are your Terms of Service? Our Terms of Service is outlined here.